Terms & Conditions

Yacht Sentinel Limited (Registered in England and Wales, number 03531968) is a trading division of Intelligent Devices Limited (Registered in England and Wales, number 09669274).

Our Terms and Conditions are detailed in the paragraphs below. These Terms and Conditions apply to all goods supplied by Intelligent Devices Limited, Yacht Sentinel Limited or any of its affiliates and do not affect your statutory rights.

If you have any questions with respect to our products or services, please contact us:

Telephone: +44 (0) 1932 506173. Email: sales@yacht-sentinel.com

1. Terms of Use

You acknowledge and agree that you have freely and voluntarily entered into these Terms and Conditions for Yacht Sentinel Limited, which is an affiliate of Intelligent Devices Limited, have read and understood each and every provision, and any interpretation of these Terms and Conditions shall not be construed against us because we drafted these Terms and Conditions.

2. Acceptance of Terms

Yacht Sentinel Limited or any of its affiliates (together ‘Yacht Sentinel Ltd’ or ‘we’) manufactures products, distributes products manufactured by third-parties and provides websites (www.yacht-sentinel.com, www.yacht-sentinel.fr) and other related websites) and web and mobile applications to Yacht Sentinels Users (‘Users’) based on the following Terms and Conditions.

The Yacht Sentinel Services (‘Services’) sends information regarding vessel location and event notifications (‘Alarms’) to the web and mobile applications via the Yacht Sentinel server and associated software. The Services include a secure login for accessing information regarding each vessel equipped with a Yacht Sentinel device, which is designed to send GPS positions and Alarms to Users. By accessing any page and services on any Yacht Sentinel Ltd websites, you agree to be bound by these Terms and Conditions.

Services provided by Yacht Sentinel Ltd to the Users may be updated by us from time to time without notice. Users may review the most current version of the Terms and Conditions at this location (www.yacht-sentinel.com/terms-and-conditions/)

This Agreement is governed by the law of England and Wales, and is subject to the exclusive jurisdiction of the courts of England and Wales.

3. Description and Price of the goods

We have taken care to describe and show Yacht Sentinel Limited products as accurately as possible. If there is anything which you do not understand, or if you wish to obtain further information, please contact us.

All orders are subject to these Terms and Conditions. Any order sent to Yacht Sentinel Limited shall be accepted entirely at the discretion of Yacht Sentinel Limited and if so accepted, the conditions in these Terms and Conditions shall apply.

Every effort is made to ensure that prices shown on www.yacht-sentinel.com are accurate at the time of placing your order. If, by mistake, we have under-priced an item we will contact the Users and offer the Users the following three options:

a) Placing a new order at the correct price for those goods;

b) Cancelling the whole of the order; or

c) Cancelling the order for the mispriced goods and reconfirm a new order for the correctly priced goods.

If the Users do not choose one of the 3 available options within 14 days, the order will be cancelled or the mispriced item will be removed from the order. If any payment has been made by the Users, the Users will be credited back using the original payment method.

If within 14 days of accepting the order we discover that all of the goods are unavailable, we will contact the Users and advise that we may cancel the order and refund or re-credit the Users within 7 working days. The refund will be credited back using the original payment method.

If within 7 days of accepting the order we discover that some but not all of the goods are unavailable, we will contact the Users and offer the option of cancelling the whole order or amending the order to a substitute alternative. If the Users do not choose a substitute alternative within 14 days, the unavailable item will be removed from the order and we will deliver the available goods. If any payment has been made by the Users, the Users will be credited back with an appropriate amount using the original payment method.

The price of an item does not include the delivery charge, which will depend on the delivery method the Users choose, and any potential costs due to payment in different currencies, international payments, customs fees, taxes, or VAT that may be due.

4. Use of Content

Use of Yacht Sentinel Limited content (software, documents, graphics, logos, forums, polls, etc.) is for informational and non-commercial or personal use only. You may not copy, distribute, reproduce, publish, license, and sell any information, software, products or services obtained from Yacht Sentinel Limited unless expressly permitted by Yacht Sentinel Limited.

5. Limited Warranty Statement

Yacht Sentinel Limited warrants its products to be free from defects in material and workmanship under normal use for a period of 12 months from the date of purchasing. If the warranted products are returned to Yacht Sentinel Limited during the period of coverage, Yacht Sentinel Limited will, at its option, repair or replace without charge those items it finds defective. Any replacement and/or repaired parts are warranted for the remainder of the original warranty or ninety (90) days, whichever is longer. The original purchaser must promptly notify Yacht Sentinel Limited in writing, during the warranty period, that there is defect in material or workmanship. There is absolutely no warranty on applications, software, programs, and all software products. Except as specifically stated herein, all express or implied warranties whatsoever, statutory or otherwise, including without limitation any implied warranty of merchantability and fitness for a particular purpose are expressly excluded. Due to limitations of security systems and because Yacht Sentinel Limited does not install or connect the products and because the products may be used in conjunction with products not manufactured by Yacht Sentinel Limited, Yacht Sentinel Limited cannot guarantee the performance of the security system and shall not be responsible for circumstances resulting from the product's inability to operate. In no event will Yacht Sentinel Limited be liable to any buyer or Users for any loss or damage, whether direct or indirect or consequential or incidental, including without limitation, any damages for lost profits, stolen goods, or from claims made by any other party caused by defective goods or otherwise relating to the products sold. Notwithstanding the above, Yacht Sentinel Limited maximum liability will be strictly limited to the purchase price of any defective product.

6. Specifications may change without notice

To obtain service under this warranty, please return the item(s) in question to the point of purchase as all authorized distributors and dealers have a warranty program (where prior authorization is required before returning product). Yacht Sentinel Limited will not accept any shipment whatsoever for which prior authorization has not first been obtained.

The warranty for international customers is the same as for any customer within the United Kingdom, with the exception that Yacht Sentinel Limited shall not be responsible for any customs fees, taxes, or VAT that may be due. For those jurisdictions where the legal minimum warranty exceeds twelve months, this warranty will be equally extended to meet such legal minimum requirement.

Dealers, installers and/or others selling Yacht Sentinel Limited products are not authorized to modify this warranty or make any additional warranties that are binding on Yacht Sentinel Limited.

7. Limitations of Alarm Systems

It must be understood that while your Yacht Sentinel alarm system is highly advanced and secure, it does not offer any guaranteed protection against burglary, fire, sinking, dead batteries or other emergency. This is due to a number of reasons, including by not limited to, inadequate or improper installation/positioning, sensor limitations, battery performance, wireless signal interruption, inadequate maintenance or the potential for the system or the GSM signal to be compromised or circumvented or SAT phone or cell phone coverage area. As a result, Yacht Sentinel Limited does not represent that the alarm system will prevent personal injury or property, or in all cases provide adequate warning or protection.

Your security system should therefore be considered as one of many tools available to reduce risk and/or damage of burglary, fire, sinking, dead batteries or other emergencies. We also strongly recommend you to regularly maintain and test your security systems and stay aware of new and improved Yacht Sentinel products and developments.

8. Limited use of Applications and Data License Agreement

If you do not agree to the terms of this agreement, do not download and/or use any of the web or mobile applications (together ‘the Applications’) provided by Yacht Sentinel Limited. You (the ‘User’) assume full responsibility for the selection of the Applications and its associated data and/or information to achieve his/her intended results, and for the installation, use and results obtained from the Applications.

This document states the Terms and Conditions upon which Yacht Sentinel Limited offers to license the Applications and any programme and/or hardware key. By downloading and/or using any Applications provided by Yacht Sentinel Ltd, you are agreeing to become bound by the Terms and Conditions of this agreement. The Applications as supplied by Yacht Sentinel Ltd are licensed, not sold, to you for use only under the terms of these Terms & Conditions and Yacht Sentinel Limited reserves all rights not expressly granted to you under this agreement.

The User acknowledges that the applications, software, programs, hardware key and documents downloaded and underlying ideas, algorithms, concepts, procedures, processes, and methods of operation are confidential and contain trade secrets, and the User shall use its best efforts to maintain the confidentiality thereof.

The User acknowledges that the Applications, software, programs, documents and all intellectual property rights are owned solely by Yacht Sentinel Limited. Without limiting the generality of the preceding sentence, the software, programs, applications, documents and/or user manuals are copyrighted and may not be copied except as specifically allowed by Yacht Sentinel Limited. The copyright protection claim also includes all forms and matters of copyrightable materials and information not allowed by statutory or common law or hereinafter granted including, without limitation, material generated from the Applications, software, programs, documents and all intellectual property rights that are displayed on the screen such as icons, videos and screen displays. The Applications, software, programs and documents may contain trade secrets and are subject to the protection of International Law.

The User acknowledges that these Terms and Conditions, unless modified by Yacht Sentinel Limited, also apply to any updated versions of the Applications, software and materials including any upgrades and enhancements related thereto. Any receipt of an updated version and the use thereof is subject to these Terms and Conditions.

Yacht Sentinel Ltd may adopt from time to time mechanical or electronic methods that Yacht Sentinel Limited deems necessary to protect you and to control unauthorized use or distribution of the Applications, software, programs, documents and all intellectual property rights are owned solely by Yacht Sentinel Limited

You may not distribute, transfer, modify, adapt, translate, rent, sell, give, lease or loan the Applications, software, programs, documents and all intellectual property rights owned by Yacht Sentinel Limited, or its associated data and /or information or create derivative works based on the Applications, software, programs, documents and all intellectual property rights owned by Yacht Sentinel Limited, its associated data and/or information or the accompanying written materials.

9. Privacy Statement

Yacht Sentinel Limited has created this privacy statement to demonstrate our firm commitment to privacy. Yacht Sentinel Limited takes reasonable precautions to keep all information obtained from Users secure against unauthorized access and use of our websites and we periodically review our security measures. We hope that this policy will help increase your confidence in and enhance your experience on our websites and Applications.

As a general guideline, Yacht Sentinel Limited is committed to protecting Users’ privacy. You can navigate through most of our websites without revealing personal information. Our web server may collect the domain names and log IP addresses to help diagnose problems with our server, to analyse our statistics and to administer our websites. In some instances, we may ask for personal information to make Users aware of new products or Applications and/or request that Users complete forms for contests or other business purposes. If Users decide to complete forms for contests or other purposes, Yacht Sentinel Limited may use such information to customize the advertising and content, fulfil Users requests for products and/or services, improve our services, contact Users, and conduct research.

Yacht Sentinel Limited takes commercially reasonable steps to protect Users’ confidential information. Yacht Sentinel Limited does not rent, sell or share personal information about Users with non-affiliated companies, without Users’ permission. By using any of our websites, Users signify their agreement with this Privacy Statement and other terms and conditions found in websites. Yacht Sentinel Limited reserves the right, at our discretion, to change, modify, add or remove portions of this policy at any time. Users continued use of the websites following changes to these Terms and Conditions means the Users accept those changes. Any claim relating to the content or use of confidential information shall be governed by the internal substantive laws of England and Wales.

10. Payment

Payment can be made by any of the options advertised on our websites. If payment fails the order will be cancelled. There will be no delivery until cleared funds have been received.

11. Delivery

Delivery will be made to the address specified when you complete your order.

If you refuse the delivery of your order for reasons under the Consumer Contracts regulations or you fail to take delivery because you have cancelled your order under the Consumer Contracts regulations, Yacht Sentinel Ltd will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.

By exercising your right to cancel you are required to return the goods to Yacht Sentinel Limited.

If you fail to return the goods to Yacht Sentinel Limited we reserve the right to deduct any costs incurred by retrieving the goods from you.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. Yacht Sentinel Limited will not however be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.

All delivery dates are quoted in good faith but Yacht Sentinel Limited reserves the right to alter them notifying the customer as soon as is reasonably practicable.

Upon receipt of your order you will be asked to sign for the goods received. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.

Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to or loss of the item passes to you.

12. Refund Policy

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days after Yacht Sentinel Limited receives the returned goods. If any parts are missing then the refund amount will be adjusted to compensate.

13. Faulty Product

If you receive goods that are faulty or incomplete on arrival you must notify us within 28 days of receipt of the item.

If the goods are less than 28 days old you have the option of a refund or direct replacement.

If the good are over 28 days old we will test the product for the fault. If the fault is verified we will try to repair the item and if we are unable to repair we will replace it with a replacement item, or if we are unable to replace we will issue a refund in line with our refund policy.

If the goods you have returned are not found faulty by our trained technicians the goods will be returned to you at your cost.

14. Web app & mobile app

By agreeing to these terms and conditions you should make sure that you read them carefully before using the web app or mobile app. The app is used to monitor your “Yacht sentinel 6” and is provided to you at no cost. You are not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You are not allowed to attempt to extract the source code of the app, or make derivative versions of the app. The app itself, and the trademark, database rights and other intellectual property rights related to it, still belong to Yacht Sentinel Ltd.

Yacht Sentinel Ltd is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you are paying for.

The Yacht Sentinel 6 app stores and processes personal data and your boats information so that you have accurate information of your boat at all times. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. If you do so the Yacht Sentinel 6 app will not work properly or at all.

You should also be aware that Yacht Sentinel Ltd will not take responsibility for. Functions of the app such as ability to download and store your boats information if you are offline and have not data connection. The app requires an active internet connection to work so you will need either mobile data or WI-FI to access the application. In no event will Yacht Sentinel Ltd be liable to any buyer or Users for any loss or damage, whether direct or indirect or consequential or incidental, including without limitation, any damages for lost profits, stolen goods, or from claims made by any other party caused by defective goods or otherwise relating to the products sold. Notwithstanding the above, Yacht Sentinel Limited maximum liability will be strictly limited to the purchase price of any defective product.

If you are using the app outside of an area with Wi-Fi, you should remember that your terms and agreement with your mobile network provider will still apply, as a result you may be charged by your mobile network provider for the cost of data for the duration of connection while using the application. Yacht Sentinel Ltd will not cover charges incurred by the use of satellite communication.

At some point we may wish to update the app. The app is currently available on Android and iOS. The system requirements for both systems may change over time, at that time you may need to update the app to the latest version of that operating system. Yacht Sentinel does not promise to always update the app to the iOS/Android version that you have installed on your device.